New Member Checklist
Welcome to MHS! We are happy to have you as our member. As a new member, it’s very important for you to complete these tasks:
- Complete Your Health Needs Screening.
Complete the survey online or over the phone at 1-877-647-4848. Complete it within 30 days to get a $30 My Health Pays reward.
- Sign Up for Your Secure Member Portal Account
Your portal account gives you access to your secure information, such as claims, your doctor’s office’s information, My Health Pays balances, and more. You will receive an ID card in the mail, but you can also view and download a digital ID card through your portal account.
- Choose Your Doctor
Sign in to your Member Portal account to choose your doctor, or call us at 1-877-647-4848. You can use our Find a Provider search to find a provider close to you.
- Visit Your Doctor
After you choose your doctor, set up an appointment for a check-up right away. This is your new medical home.
- Read your Handbook and Welcome Letter
Your Handbook (PDF) and Welcome Letter (PDF) tells you about your benefits and how to use the benefits and services that are available to you.
- HCC Members: Take the Social Needs Survey
Do you worry about things like where you live? Getting food every day? Getting to the grocery or doctor appointments? Feeling safe? Take the Social Needs survey in your portal account. Our team can help with many issues other than healthcare.
- If You are Pregnant, Complete Your Notification of Pregnancy
This form is available through your portal account. Completing this form can help you start earning additional My Health Pays rewards!
Here are some important links to helpful information:
- Member Handbook: Covered services, benefits, and wellness programs
- Member Login: Create and log in to your secure member account
- Preferred Drug List: Medications covered
- Benefits Summary: Benefits available to you
- Health & Wellness: Health information on a variety of topics
- Member Resources: Forms, helpful links, and more
If you have any questions or need more information, please call us 8 a.m. to 8 p.m. EST Monday through Friday at 1-877-647-4848 (TTY: 1-800-743-3333). We are here to help!