Benefits and Services

In this section, you can learn about the health benefits and services MHS offers. 

You can find all of your covered services in your MHS Member Handbook. The MHS Member Handbook is available in both English and Spanish. The member handbook is available in paper form at no cost to you. We will send it to you in 5 business days after we receive your request. MHS also has a quick reference guide to help you find your covered services quickly.

A covered service is a service paid for under your health benefits through Hoosier Healthwise. Some services may not be covered under your plan. If a service is not covered, your provider/doctor must tell you if you have to pay for the service.

HHW Member Guide

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Your MHS Member Handbook can tell you about:

  • How to get medical care
  • Transportation/ride services
  • MHS 24/7 Nurse Advice Line – ask a nurse your health questions
  • Language Assistance, such as translation or interpreter services and TDD/TTY
  • Dental and Vision Exams
  • Behavioral Health/Mental Health
  • Specialists and services needing a referral from your doctor
  • Pharmacy/Drug Formulary
  • Your rights and responsibilities

Emergency Room: Know When to Go

MHS cares about you and your family. You need to go to the emergency room (ER) if you think your life is in danger. For most other health problems, your MHS doctor knows about your health and is the best person to call. 

If you are not sure whether you should go to the ER, please call your MHS doctor or the MHS’ 24-Hour Nurse Advice line at 1-877-647-4848. For more information about when to go to the ER, check out the Emergency Room: Know When to Go flyer on our Brochures and Guides page. 

Self-Referral Services 

MHS allows for some self-referral specialist visits. A self-referral means that you do not have to get a referral from your doctor.  For a list of self-referral services, please read your Member Handbook or visit the self-referrals page.