New Member Checklist
Welcome to MHS! We are happy to have you as our member. As a new member, it’s very important for you to complete these tasks:
- Complete Your Health Needs Screening.
Complete the survey online or over the phone at 1-877-647-4848. Complete it within 30 days to get a $30 My Health Pays reward.
- Sign Up for Your Secure Member Portal Account
Your portal account gives you access to your secure information, such as claims, your doctor’s office’s information, My Health Pays balances, and more.
- Choose Your Doctor
Sign in to your Member Portal account to choose your doctor, or call us at 1-877-647-4848. You can use our Find a Provider search to find a provider close to you.
- Visit Your Doctor
After you choose your doctor, set up an appointment for a check-up right away. This is your new medical home.
- Read your Handbook and Quick Reference Guide
Your Handbook and Quick Reference Guide tells you about your benefits and how to use the benefits and services that are available to you.
- If You are Pregnant, Complete Your Notification of Pregnancy
This form is available through your portal account. Completing this form can help you start earning additional My Health Pays rewards!
Here are some important links to helpful information:
- Member Handbook: Covered services, benefits, and wellness programs
- Member Login: Create and log in to your secure member account
- Preferred Drug List: Medications covered
- Benefits Summary: Benefits available to you
- Health & Wellness: Health information on a variety of topics
- Member Resources: Forms, helpful links, and more
If you have any questions or need more information, please call us 8 a.m. to 8 p.m. EST Monday through Friday at 1-877-647-4848 (TTY: 1-800-743-3333). We are here to help!