Benefits & Services

MHS is here to help you get the care and support you need. Explore the benefits and services available through your MHS health plan.

Depending on your income status, pregnancy status, and if you pay a monthly contribution, you may be in one of several HIP plans, including HIP Plus, HIP Basic, HIP State Plan and HIP Pregnancy/HIP Maternity. Your benefits may vary, depending on what plan you have.

In HIP, you have a choice of health plans to help coordinate your care. Members select a health plan or will be assigned to one and will stay with that health plan through the calendar year -- January through December. Even if you leave the program and return during the year, you will stay with the same health plan.

Each fall, November 1-December 15, you will have the chance to change your health plan for the next Benefit Year. You can do this by calling 1-877-GET-HIP-9 and letting them know you want to pick a new health plan for the next year. If you like MHS, do nothing! You will be automatically re-enrolled with us for next year.

This does not change your eligibility period for the program. You still have to go through your redetermination process each 12 months. This will occur based on what month you entered the program. You will get a reminder that it is time for your eligibility redetermination. If you do not respond as directed, you could lose coverage.

Not sure which plan you have or need help understanding these benefits and services? Call us at 1-877-647-4848 (TTY: 1-800-743-3333).

You can find all of your covered services in your MHS Member Handbook. The MHS Member Handbook is available in both English and Spanish. The member handbook is available in paper form at no cost to you. After MHS gets your request, we will mail it to you in five business days.

Emergency Room: Know When to Go!

MHS cares about you and your family. If you think your life is in danger, you need to go to the Emergency Room (ER). For most of your health needs, your MHS doctor is the best place to start.

Doctor’s Office or ER?  Not sure where to go for care? Call your doctor or the MHS 24-Hour Nurse Advice Line at 1-877-647-4848. For more help, check out the Emergency Room: Know When to Go flyer on our Brochures and Guides page.

Self-Referral Services 

You can get some services without a referral fom your doctor, This is called a self-referral. See your MHS Member Handbook or visit the Self-Referrals Services page to learn more

Need help with some of the HIP terms? Try this HIP Terminology guide.