Our New Online Form for Provider Issue Submissions
Date: 06/01/26
Introducing Our New Online Form for Provider Issue Submissions
We’re excited to share an easier, more streamlined way for providers to submit provider issues, such as but not limited to claims issues, credentialing status inquiries, billing guideline questions, and provider enrollment status inquiries. This enhancement is designed to streamline communication and simplify the issue reporting process.
Providers can now visit https://www.mhsindiana.com/providers/resources.html, complete the Provider Services Team Question form, and submit it directly to the MHS Provider Engagement Network Specialist team.
The required fields ensure the MHS Provider Engagement Network Specialist team receives all necessary information to properly assess the issue. Upon receipt of the submitted form, MHS will promptly send a confirmation receipt email for your records.
Rollout Timeline (By Region)
| Region/Mailbox | Notification Date | Inbox Decommission | Wave |
|---|---|---|---|
| South Central | 6/1/2026 | 9/4/2026 | 1 |
| Central | 6/15/2026 | 9/18/2026 | 2 |
| Southwest | 6/29/2026 | 10/2/2026 | 3 |
| Southeast | 7/13/2026 | 10/16/2026 | 4 |
| Northwest | 7/27/2026 | 10/30/2026 | 5 |
| Northeast | 8/10/2026 | 11/13/2026 | 6 |
How the New Submission Process Works
- Visit https://www.mhsindiana.com/providers/resources.html and select the Provider Services Team Question form.
- Complete the required fields to provide our Provider Engagement Network Specialist Team with the details needed to review your request.
- Submit the form.
What Happens After You Submit
You will receive a confirmation screen after submission of your request. If additional information is needed to review and understand your request, MHS will contact you at the email address provided in your inquiry to request supporting documentation or additional details necessary to respond.
Within 3 business days of the initial request, or within 3 business days after the requested supporting documentation or details have been provided, you will receive a response from ProviderResolutions@mhsindiana.com.
MHS will provide a proposed solution and an expected resolution date. Weekly updates will continue until the matter is fully resolved.
If you have follow-up questions, documentation, or additional details to provide, please respond directly to the initial response email.
Important Notes
- This form does not initiate the appeals process. For instructions on submitting an appeal, please refer to the MHS Provider Manual or the guidelines available on the MHS Secure Portal.
- Continue checking claim status via the MHS Secure Portal while your request is being reviewed.
Need Help?
📞 Contact: (877) 647-4848 | Monday–Friday, 8:00 a.m.–5:00 p.m. ET
🌐 Website: mhsindiana.com
Thank you for being our partner in care. We’re confident this update will improve communication and help resolve issues more efficiently.
- MHS Provider Engagement Team