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On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.

Provider Education & Training

Provider Webinars

The Provider Webinar Series is designed to offer MHS providers and their office staff a monthly opportunity to learn from subject matter experts and ask questions about current topics and best practices. Registration is free and each webinar will be one hour in length.

If you have a secure Provider Portal account, please register with the email address associated with your account.

Upcoming Webinars

Mastering the MHS Secure Provider Portal and Website Navigation

Tuesday, May 21, 2024 1:00-2:00 p.m.

Join us to explore the robust features of the MHS Secure Provider Portal and gain invaluable insight into navigating the MHS website seamlessly. Whether you're a new user or looking to enhance your proficiency, this session will empower you with the knowledge to leverage MHS resources effectively. Join us for an informative and interactive session that will empower you to harness the full potential of MHS resources to benefit your practice and the patients you serve.

Navigating Behavioral Health with MHS: A Comprehensive Overview

Thursday, June 20, 2024 10:00-11:00 a.m.

This class is designed for healthcare providers who are eager to understand how MHS simplifies delivering behavioral health services, covering fundamental aspects from provider enrollment to claim processing and prior authorization. Join us to discover how MHS supports providers in delivering high-quality behavioral health care while ensuring a smooth and efficient administrative process. Don't miss this opportunity to enhance your proficiency and contribute to the well-being of individuals seeking behavioral health services.

Open Office Hours for CMS 1500 Billing: Your Virtual Resource Hub

Tuesday, July 16, 2024 1:00-2:00 p.m.

Step into our virtual open office hours designed exclusively for CMS 1500 billing, where you can engage with MHS staff in an interactive and personalized setting. Whether you're curious about recent updates, have general inquiries, or seek guidance on optimizing your interactions with your representative, this session addresses your CMS 1500 billing needs. Join us for an enriching and collaborative session focused on you and your CMS 1500 billing needs.

Provider Satisfaction Survey 2024: Unveiling the Impact on Healthcare Excellence

Thursday, August 22, 2024 10:00-11:00 a.m.

Join us in this enlightening class to better understand the provider satisfaction
survey and its impact on insurance plans. Explore ways the survey serves as a
tool for fostering open communication, building trust, and establishing a
partnership that benefits all stakeholders.

Wellcare: Navigating Changes and Updates

Thursday, November 7, 2024 10:00-11:00 a.m.

Join us for an exclusive session to gain comprehensive insights into the changes and updates coming to the Wellcare health plan in 2024. This class is designed to provide a detailed overview of what to expect and how to navigate the evolving landscape of Wellcare for the upcoming year.

Charting the Course: MHS Provider Experience in 2025

Tuesday, December 17, 2024 1:00-2:00 p.m.

Join us on a forward-looking journey as we explore the exciting developments and improvements planned for the MHS provider experience in 2025. This class is designed to provide a sneak peek into the innovations, enhancements, and strategies that will elevate your experience as a provider, ultimately
benefiting your practice and quality of care.

MHS BH HEDIS Provider On-Demand Training Links

**We recommend adding the below information along with the links to the provider resources website – provider will have the option to download the PDF’s therefore they do not need to be added separately. 

We value everything you do to deliver quality care for our members—your patients—and to make sure they have a positive healthcare experience. There are several behavioral health measures that providers can directly impact related to follow-up care for mental illness or substance use disorders, medication adherence, and metabolic monitoring.

That’s why we’ve created Behavioral Health HEDIS® and Experience of Care and Health Outcomes (ECHO) PowerPoint® on-demand Microlearning’s. Each training gives you the tools you need to meet, document and code HEDIS measures.

Purpose: The purpose of the trainings are for medical and behavioral health providers to recognize the intent of the Behavioral Health HEDIS measures and share strategies to impact quality care and outcomes for our members.

Target Audience: Medical and Behavioral health Providers, including licensed and unlicensed health care professionals and office staff.

Duration: 8-10 mins each

IHCP Works Seminars

Last Updated: 04/24/2024