Member Rights and Responsibilities

As an MHS member, you have the right to:

  • request and obtain information about MHS, our services, healthcare providers and member rights and responsibilities
  • be treated with respect, dignity and privacy
  • equal access to health care services without discrimination
  • information on care and treatment options given in a way you understand and can follow
  • talk with your doctor and make decisions about your care regardless of cost or benefits
  • say no to treatment or therapy
  • a second opinion
  • make a complaint about MHS or the service or care you received
  • ask for an appeal if you are unhappy about the outcome of a complaint or decision
  • call MHS to suggest how we can improve our member rights and responsibilities statement or policy
  • receive a Member Handbook
  • ask and get a copy of your medical records and to be able to ask that the record be changed or corrected if needed
  • know that MHS must follow all federal and state laws and regulations
  • be free from any form of restraint or seclusion used as a means of force, discipline, ease or revenge

You have the responsibility to:

  • provide MHS and your doctors the information needed for your care
  • tell your doctor how you feel so you both understand your health and any problems you might have
  • work with your doctor to develop a treatment plan you can follow and ask questions if you don’t understand what you need to do