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Renewing Benefits

Don't risk losing your MHS Medicaid benefits.

MHS wants you to stay healthy. You or your child may need to take action to keep your health care coverage.

What is Redetermination

Redetermination is a yearly check to make sure you still qualify for Medicaid.

Indiana Medicaid members must have their eligibility renewed every 12 months. Beginning January 1, 2027, HIP members must renew their coverage every 6 months.

You will get a notice from the state when it's time to renew.

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FSSA Portal

How Do I Keep My Coverage?

To stay a MHS member, you must complete your Indiana Medicaid renewal on time. MHS cannot renew your benefits. You must renew your benefits with the state. You can renew your benefits in one of these ways:

Login to your FSSA Benefits Portal to complete your renewal online.

You have 24/7 access to your account information by visiting the FSSA Benefits Portal.

Here, you can find the Indiana Medicaid renewal form and other info about your benefits. Create an account if you don’t have one.

On the benefits portal you can:

  • Submit your application.
  • Review your benefits.
  • Print proof of eligibility.
  • Report changes in family size, income or address.
  • View your notices.

Watch your mail! When it is time to renew, the state will mail you a renewal notice. It will come from the Indiana Family & Social Services Administration (FSSA).

If you get a form from FSSA about your health insurance, here is what you need to do:

  1. Fill Out the Form – Answer the questions on the form as well as you can.
  2. Fix Mistakes - If the information on your form is wrong or missing, write the correct information on the form.
  3. Review, Sign and Send Required Documents - Any missing information or incomplete forms can lead to your paperwork being rejected. 

Instructions on how to mail or fax your paperwork will be included.

Visit your local Division of Family Resources (DFR). You can turn in your completed renewal form and any other requested information in the office.

Find the office nearest you here.

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Frequently Asked Questions

You’ll get a letter, email or text from Indiana Medicaid. It’s important to keep your contact info up to date. Please make sure that the FSSA and MHS have your current address and phone number. If you have moved recently, update your address here.

You may receive reminders in the mail, email, and/or phone call from MHS. MHS cannot renew your benefits. You must renew your benefits with the state.

  • Respond to letters right away
  • Report any changes in income, address or family size
  • Make sure your contact info is correct. If you have moved recently, update your address on the FSSA website

You may lose your Medicaid coverage if you don’t respond on time. Please make sure that the FSSA and MHS have your current address and phone number. If you have moved recently, update your address here.

You will get a letter explaining why. You can:

  • Appeal (ask for the decision to be reviewed)
  • Apply for other health coverage
  • Reapply for Medicaid at any time if your income or situation changes

The state looks at income from places like:

  • Your job (paychecks)
  • Social Security
  • Unemployment

If the income they find matches what they have on file, you do not need to do anything.

The state completes a quarterly check every few months using income data. This is not part of redetermination. If the state has questions about your quarterly check, you will receive a notice in the mail.

You will get a letter asking for more information or proof of income. The state will provide a list of what you need to send. You must reply by the deadline in the letter.

You can send documents:

Have Questions?

Call the FSSA at 1-800-403-0864 or visit their website.

Call MHS Member Services at 1-877-647-4848 8 a.m. to 8 p.m. EST Monday through Friday. MHS cannot renew your benefits for you.

Last Updated: 10/02/2026