Our Phone System Has a New Menu

Date: 09/22/26

We have a quick update to share. On October 22, MHS will start using a new phone system.

Good news: our phone number is not changing.

When you call us, the menu may sound a little different. You will hear new choices to help you get to the right place.

The new phone system can help you with some things any time, day or night. You do not always need to wait to talk to someone. You can use the phone menu to:

• Ask for a new ID card
• Learn about your benefits
• Check on a prior authorization

If you still need help, that is okay. You can still talk to a Customer Service Advocate.

Customer Service Advocates are here to help Monday through Friday, from 8:00 a.m. to 8:00 p.m. ET.

We know changes can take time. Thank you for being an MHS member. We are happy to help you get the care and support you need.

MHS Member Services 
1-877-647-4848 
TTY/TDD: 1-800-743-3333