A Smoother Way to Reach MHS Provider Services
Date: 09/22/26
At MHS, we know your time matters. That is why we are updating our telephone system on October 22 to help Medicaid providers get to the information they need more quickly. Our phone numbers are not changing, but you will hear updated menu options when you call.
The new system includes convenient self-service support available 24 hours a day, 7 days a week. This means you can quickly complete common tasks such as:
Verify member eligibility and benefits.
Obtain real-time claim status updates.
Check prior authorization status.
If your question requires additional support, our Provider Service Advocates will still be here to help Monday through Friday, from 8:00 a.m. to 8:00 p.m. ET.
We appreciate your partnership and the care you provide to our members every day. We look forward to making your experience with MHS Provider Services easier, faster, and more convenient.
MHS Provider Services