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Important Notice to Managed Health Services (MHS) Members

Date: 12/21/18

This is an important notice to inform MHS members. We identified a possible disclosure of protected health information. MHS learned from its vendor, LCP Transportation, that unauthorized persons had gained access to some of their employees’ email accounts. This access took place sometime between July 30 and September 7, 2018. The incident was caused by a phishing attack on the vendor’s systems.  The vendor immediately took steps to secure the email accounts and began an investigation, including hiring a computer forensic firm to assist. The investigation concluded that some of your information may have been in the email accounts and that could be accessed.  There is no evidence that your information has been misused.

MHS is committed to protecting the privacy and security of our members’ information. On October 29, 2018, MHS learned of this issue and began an immediate investigation. The types of information that may have been in the vendor’s email account could have included name, insurance ID number, address, date of birth, date of service and description of medical conditions. We are working to help prevent something like this from happening in the future. Our vendor has disabled the email accounts affected by this incident.  We have tested the email process with them to ensure it is working correctly. Our vendor in making improvements to their system security and conducting employee training about cyber risks.

MHS has no reason to believe any member’s information has been used wrongly. But we want to be careful. MHS is offering 12months of credit and CyberScan monitoring for all impacted members.

If members notice suspicious activity regarding any of their personal accounts, or have reason to believe that their information is being misused, please call MHS. Member Services is available to answer questions from 8 a.m. to 8 p.m., Monday through Friday. Contact us by phone at 1-877-647-4848. For more help on steps you can take to protect your information, you can contact the Federal Trade Commission at ftc.gov or 1-877-438-4338.