New Member Checklist

Welcome to MHS! We are happy to have you as our member. As a new member, it’s very important for you to complete these tasks:

  1. Complete Your Health Needs Screening. 
    Complete the survey online or over the phone at 1-877-647-4848. Complete it within 30 days to get a $30 CentAccount reward.
  2. Sign Up for Your Secure Member Portal Account 
    Your portal account gives you access to your secure information, such as claims, your doctor’s office’s information, CentAccount balances, and more.
  3. Choose Your Doctor 
    Sign in to your Member Portal account to choose your doctor, or call us at 1-877-647-4848. You can use our Find a Provider search to find a provider close to you.
  4. Visit Your Doctor
    After you choose your doctor, set up an appointment for a check-up right away. This is your new medical home.
  5. Read your Handbook and Quick Reference Guide
    Your Handbook and Quick Referenece Guide tells you about your benefits and how to use the benefits and services that are available to you.
  6. If You are Pregnant, Complete Your Notification of Pregnancy 
    This form is available through your portal account. Completing this form can help you start earning additional CentAccount rewards!

Here are some important links to helpful information:

If you have any questions or need more information, please call us 8 a.m. to 8 p.m. EST Monday through Friday at 1-877-647-4848 (TDD/TTY: 1-800-743-3333). We are here to help!