POWER Account Payments
Due to 2019 new coronavirus, or COVID-19, the state has stopped the collection of POWER Account contributions for Healthy Indiana Plan members. It will last for as long as Indiana is experiencing a public health emergency. During this period, you will not receive POWER Account statements or invoices. Additionally, copayments will not be required for any service.
What do I need to do?
Nothing. You do not have to make payments for these months. We will notify you when you need to make payments again. You will have 60 days to make your first payment once you receive an invoice.
What if I have already paid?
If you have paid for March, April or May 2020, or any future months, the payments will act as credits to your account. They will carry over to future months when payments are required.
If you have any questions about POWER Accounts or the suspension of payments, please call MHS Member Services at 1-877-647-4848, Monday through Friday from 8 a.m. to 8 p.m.
Ways to Pay
Keep your HIP Plus benefits!
Be sure you pay your POWER Account contribution in full before the 1st of each month.
MHS makes it easy to pay your monthly POWER Account contribution.
Choose from the following ways to pay:
You can make your HIP monthly payment by logging into your MHS Member Portal Account and clicking on Pay Contribution. You can also sign up for a MHS Member Portal Account, if you dont already on have one.
Also use your credit or debit card or bank account number to make a payment online. Online payment options also include bank account deduction or automatic payment.
When paying Your HIP POWER Account Contribution, use the ID number listed on the your POWER Account invoice. Each ID will start with MHS followed by 12 numbers and/or letters. Only enter the 12 numbers and/or letters, not the MHS.
The ID Number listed as MHS123456789012 should be entered as: 123456789012.
Include payment voucher from the bottom of your invoice with your payment, check or money order or fill out the coupon with your credit or debit card information. Please write your check out to Managed Health Services or MHS.
IMPORTANT: If you mail a payment close to the end of the month, it may not be processed in time. Please use one of the other options - phone, online or in person at our office or MoneyGram location.
Mail payment to:
Managed Health Services
Member Mailstop 16253487
PO Box 660160
Dallas, TX 75266-0160
Pay your POWER Account Contribution at a MoneyGram Location.
- Find MoneyGram locations – more than 40,000 US agent locations inside retailers like CVS/pharmacy, Advance America, Walmart and more.
- Bring these items with you:
- Your POWER Account Invoice
- Your Member ID (found on your invoice)
- Cash (PIN debit card also accepted at Walmart)
- Receive Code: 15200
- Complete the MoneyGram ExpressPayment® blue form, use the red MoneyGram phone, or use the MoneyGram kiosk to complete your transaction. It usually takes just minutes.
Complete and send MHS the Authorization Agreement for Electronic Funds (EFT) form included with your invoice. Note: It may take multiple billing cycles after you mail in the completed form before the amount is automatically deducted from your account.
Employers, non-profits and other non-members can make some or all of your POWER Account contribution. Anyone paying on your behalf needs to complete the Employer, Non-Profit or Non-Member Payer form included with your invoice. If your employer pays some of your POWER account contribution, and you think the employer has not paid MHS, please contact your employer. You are responsible for the entire amount due, including any amount that your employer may fail to pay. You may be given extra time to pay if your employer failed to make their payment. Contact MHS Member Services if this happens.
Do you have more than one family member in your household responsible for a payment? You can pay MHS using one payment method. Include all family members’ HIP identification numbers (found on your POWER Account invoice or your POWER Account Visa Prepaid Member ID Card) with the payments.
Some kinds of payment methods may not show in your account right away. If you get a bill from MHS after you already made your monthly payment, please call MHS Member Services at 1-877-647-4848 (TTY: 1-800-743-3333) to make sure your payment has gone through. If you set up automatic payments, check to be sure the first automatic payment will start before you stop making one-time payments. MHS will notify you if your payment cannot be processed so you can find another way to pay or help fix the problem. However, MHS has the right to charge a standard fee of $25 for returned checks or other non-sufficient fund rejections.