MHS believes behavioral health is just as important as physical health. We can help you find a behavioral health provider, find local resources, plan an appointment and find transportation.
Reasons to call MHS for Behavioral Health Services
- If you are worried about substance abuse or mental health issues.
- If you are sad or feel that you need help.
- If you feel you or a family member needs to be in the hospital.
- If you need names of therapists or doctors.
- If you need help to find resources in your community for mental health.
- If you don’t understand your mental health benefits.
- If you need help getting a therapist or doctor who speaks your language.
- If you need help because you are disabled.
- If you need help to get a ride to the doctor or therapist’s office.
- If you need mental health services and you are not near your home.
- If you want to name a person to represent you for care decisions and/or appeals.
Behavioral Health Programs
- Hospital Admission Follow-Up for Children
- Intensive Care Management Programs:
- Attention Deficit and Hyperactivity Disorder (ADHD)
- Austism/Pervasive Developmental Disease
- Bipolar Disorder Management
- Medicaid Rehabilitation Option (MRO)
- Pregnancy and Post-Partum Care
Care coordination and disease coaching are part of your health benefits and are provided to you at no cost. MHS pays for these services. We provide services for many conditions, such as asthma, diabetes, COPD, high-risk pregnancy and many more. Call Member Services at 1-877-647-4848 (TTY: 1-800-743-3333).
MHS is proud to work with Connections Plus® and SafeLink Wireless to offer you these special, federal programs.
Connections Plus® Cell Phone
MHS can lend a cell phone to our members enrolled in care management who do not have access to a regular phone. Connections Plus cell phones are programmed to make calls to and receive calls from the MHS Care Management team, a member’s PMP, other doctors in the treatment plan, MHS’ 24 hour nurse advice line and family who support the member’s care plan.
SafeLink Cell Phone
- 350 minutes, 3 GB of data and unlimited texts.
- The option to buy extra minutes at a discount. Only $0.10 per extra minute.
- A FREE phone and monthly minutes.
- The ability to make and receive calls from your doctors, nurses, 911, family and friends.
- Communication access 24 hours a day.
- Ability to participate in educational programs.
MHS members get all the same benefits of a SafeLink phone, plus more!
There are no added costs for these extras:
- Unlimited inbound text messages
- Calls to MHS Member Services that will not count towards your 350 minutes.
- To take part in MHS cell phone health programs.
With a SafeLink phone, there are no bills, so there are no surprises. If you run out of minutes, you can buy more. And you can always call 911 or MHS Member Services for free, even if you run out of minutes.
Ways to Enroll in the MHS SafeLink Phone Program
- If you already have a SafeLink phone, call 1-877 631-2550 so you can begin receiving MHS’ SafeLink benefits.
- Visit safelink.com to apply online.
- Call SafeLink at 1-877 631-2550 to apply over the phone.
Get Your Preventive Care Regularly
Every year, adults need to receive an annual check-up from their doctor. Depending on your age and gender, you may need certain screenings and even immunizations. As a HIP member, you can get rewarded for getting some of this regular care.
Women’s Health | Preventive Care
Women need certain health tests men don’t need. These tests are simple screenings that can make a big difference. All women should talk to their doctor about getting preventive care screenings such as Pap tests and mammograms. Women’s preventive health screenings and getting birth control (family planning) are self-referral services. That means you can see a doctor other than your MHS doctor. You do not have to get a referral from your doctor, but you must visit an Indiana Medicaid network provider.
Men’s Health | Preventive Care
Men need preventive services too. Talk to your doctor about specific recommendations based on your age and medical history.
Preventive Services for HIP Discounts
As a HIP Plus or HIP State Plan Plus member, getting certain preventive exams and screenings gives you HIP discounts, good towards your next benefits year. Learn more by reading your MHS Member Handbook.
Be Prepared for Your Doctor Visit
Follow these tips to get the most out of each doctor visit:
- Bring your insurance card and photo ID.
- Turn off your cell phones and other electronic devices.
- Write down a list of questions to ask the doctor.
- Bring your medical and shot records and any medicine you are currently taking.
- Arrive on time.
- Describe symptoms and complaints.
- Ask questions and take notes during each visit.
- Discuss your next steps for your care plan with the doctor.
- Schedule follow-up visits and any yearly checkups.
We visit the doctor when we are sick or hurt so that we can get better, but doctors can help us when we’re not sick, too. Doctors can help us find the early warning signs of health problems so that we can change our lifestyles or take medications that will keep us from getting sick – or worse. We also get immunizations (shots) that keep us from getting diseases that can cause wide-spread sickness in our communities.
This is an outreach team of MHS staff who can help you one-on-one with understanding your health coverage and other community resources. MemberConnections can provide in person or over-the-phone help. They will help you build a relationship with your doctor, help you understand your health benefits and put you in touch with community resources. If you are in need of transportation, food, shelter or other health programs, MemberConnections can help. Call MHS Member Services for more information at 1-877-647-4848.
The MHS Family Education Network can help explain your health coverage through in-person training around the State.
MHS 24/7 Nurse Advice Line
Everyone has questions about their health. If you have a question, you can reach the MHS 24 hour nurse advice line at 1-877-647-4848. The MHS nurse advice line is a free, medical advice phone line staffed by bilingual licensed nurses. It is open 24 hours a day, every day of the year. You can learn more by using the Nurse Advice Line brochure (PDF).
Here are some questions you might ask:
- Questions about pregnancy
- What to do if your baby is sick
- How to deal with asthma
- How much medicine to use/give
- When to go to the emergency room
The Ombudsman Program is designed to help MHS members in finding ways to resolve concerns or complaints about the benefits and services provided under their MHS coverage plan. The program will provide support to members and their families or representatives and work with MHS and providers to solve problems and misunderstandings and create responses based on an individual’s needs. The Ombudsman toll-free number is 1-877-647-5326.
The aim of the ombudsman program is to provide MHS members with free and easy access to an independent party which will investigate and help with member concerns, provide member education, and help members contact the right people for assistance within the Medicaid system and MHS. It is the hope of MHS that our members will feel comfortable accessing a trusted community-based organization with any concerns they may have about the health plan or the services they have received. A non-profit, independent organization manages the Ombudsman program.
You do not have to use the ombudsman. You can talk to MHS directly about any problems you may be having.
If you would like to learn more about the Ombudsman program, please call MHS Member Services.
MHS provides bilingual staff or an interpreter to help members who speak languages other than English. We can help schedule appointments and answer questions over the phone. This service is free to use. Call MHS Member Services at 1-877-647-4848 and ask for language assistance.
Hearing impaired members can call the Indiana Relay Service at 1-800-743-3333 for TTY service. This number can be used anywhere in Indiana. Ask the operator to connect you to MHS at 1-877-647-4848 or to any other number. Tell your doctor if you need a sign language interpreter for your medical visits.
Interpreter services are provided free of charge to you during any service or grievance process. This includes American Sign Language and real-time oral interpretation.
If you need something translated into a language other than English, please call MHS. We can also provide things in other formats such as Braille, CD or large print.