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Member Services Phone Number

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MHS: 1-877-647-4848
TTY: 1-800-743-3333

  • Member Services & Provider Services: 8 a.m. to 8 p.m. EST Monday through Friday
  • MHS offices: Monday through Friday, 8 a.m. to 5 p.m. EST, excluding holidays.
  • Referrals and Authorizations: Monday through Friday, 8 a.m. to 5 p.m. EST (closes for lunch from 12 p.m. to 1 p.m.)
  • Disease Management: Monday through Friday, 8:30 a.m. to 5 p.m. EST
  • The MHS Nurse Advice line is available 24/7 to answer your health questions.

MHS phone lines use an after-hours recording system that allows you to leave a message when we are closed. Messages are returned within two business days.

Last Updated: 02/16/2024