Member Rights and Responsibilities
As an MHS member, you have the right to:
- request and obtain information about MHS, our services, healthcare providers and member rights and responsibilities
- be treated with respect, dignity and privacy
- equal access to health care services without discrimination
- information on care and treatment options given in a way you understand and can follow
- talk with your doctor and make decisions about your care regardless of cost or benefits
- say no to treatment or therapy
- a second opinion
- make a complaint about MHS or the service or care you received
- ask for an appeal if you are unhappy about the outcome of a complaint or decision
- call MHS to suggest how we can improve our member rights and responsibilities statement or policy
- receive a Member Handbook
- ask and get a copy of your medical records and to be able to ask that the record be changed or corrected if needed
- know that MHS must follow all federal and state laws and regulations
- be free from any form of restraint or seclusion used as a means of force, discipline, ease or revenge
You have the responsibility to:
- provide MHS and your doctors the information needed for your care
- tell your doctor how you feel so you both understand your health and any problems you might have
- work with your doctor to develop a treatment plan you can follow and ask questions if you don’t understand what you need to do