Member Rights and Responsibilities

As an MHS member, you have the right to:

• request and obtain information about MHS, our services, healthcare providers and member rights and responsibilities
• be treated with respect, dignity and privacy
• equal access to health care services without discrimination
• information on care and treatment options given in a way you understand and can follow
• talk with your doctor and make decisions about your care regardless of cost or benefits
• say no to treatment or therapy
• a second opinion
• make a complaint about MHS or the service or care you received
• ask for an appeal if you are unhappy about the outcome of a complaint or decision
• call MHS to suggest how we can improve our member rights and responsibilities statement or policy
• receive a Member Handbook
• ask and get a copy of your medical records and to be able to ask that the record be changed or corrected if needed
• know that MHS must follow all federal and state laws and regulations
• be free from any form of restraint or seclusion used as a means of force, discipline, ease or revenge

You have the responsibility to:

• provide MHS and your doctors the information needed for your care
• tell your doctor how you feel so you both understand your health and any problems you might have
• work with your doctor to develop a treatment plan you can follow and ask questions if you don’t understand what you need to do