What’s In Your Handbook?
Date: 03/16/19
Your handbook will tell you all about:
- Your member rights and responsibilities
- Covered benefits and services, including how to access dental and vision, primary and specialty care, behavioral health and hospital services
- How to get help in a different language
- How to manage your pharmacy benefits and a list of covered medications
- Any copayments or cost-sharing you might have
- Benefit exclusions and restrictions for services not in your network or outside Indiana
- When and where to go for care, even after hours or when you are traveling
- When to see your primary medical provider and when to go to the emergency room
- How to file a complaint or appeal, or submit a claim, if needed
- How to find out more information about network healthcare providers
- How MHS uses new technology
- Special programs and services just for MHS members – including how to earn CentAccount rewards
- Your POWER Account and how to make a payment (HIP members only)
Visit mhsindiana.com/handbook to view or print the latest version!
You can also call Member Services at 1-877-647-4848 and ask for a copy.