New Member Checklist

As a new member, it’s very important for you to do these tasks:

HNS-icon Complete Your Health Needs Screening Complete the survey online or over the phone at 1-877-647-4848. Complete it within 30 days to get a $30 CentAccount reward.
DR-icon Choose Your Doctor Sign in to your Member Portal account to choose your doctor, or call us at 1-877-647-4848.
You can also use our Find a Doctor search.
 Visit Your Doctor After you choose your doctor, set up an appointment for a check-up right away. This is your new “medical home.”
HBKQRG-icon Read Your Handbook and Quick Reference Guide Your Handbook and your quick reference guide tells you about your benefits and how to keep the services and programs you can use as a member.
Portal-icon Sign Up for your Member Secure Portal Account Your portal account gives you access to your secure information, such as claims, your doctor’s office’s information, CentAccount balances, and more.
Portal-icon If You are Pregnant, Complete Your Notification of Pregnancy This form is available through your portal account. Completing this form can help you start earning additional CentAccount rewards.