When you have questions about your healthcare benefits, doctors, MHS or its policies, or other concerns, you should call MHS Member Services. MHS offers a 24-hour “live voice” telephone service in English and Spanish. You may also leave a message through the automated message center and MHS will call you back within one business day.
This page lists some answers to common questions that you may have. Please follow the links to get more information to help answer your question.
How do I become an MHS Member?
MHS is a Managed Care Entity that provides services for the State of Indiana’s healthcare programs, Hoosier Healthwise (HHW) and Healthy Indiana Plan (HIP). We also offer an individual insurance plan, the Indiana Check-Up Plan.
How can I get language help when I go to the doctor?
Language assistance is available 24 hours a day, 7 days a week, including holidays and weekends. If your doctor does not have language assistance, MHS can help.
Who can help me when my doctor’s office is closed?
When you pick your MHS doctor, if he or she was not already your doctor, get the office after-hours phone number. MHS provides a nurse-on-call service, NurseWise for your medical questions. NurseWise is available 24/7.
How do I get a replacement CentAccount and/or POWER Account card?
If your CentAccount and/or POWER Account cards are lost or stolen, please contact MHS Member Services by phone or on the Contact Us page and we can help you get replacement cards.
How do I get a replacement Hoosier Healthwise (HHW) or CHIP Medicaid ID card?
If your Hoosier Healthwise (HHW) or CHIP ID card is lost or stolen, please call your Case Worker. He or she can help you get a replacement card.
What is an advance directive / Why do I need to set up an advance directive?
An advance directive lets you tell your doctor what kind of medical care and treatment you would want, if you are unable to speak for yourself. Read more about advance directives in your MHS member handbook.