Member News

Hoosier Healthwise, Healthy Indiana Plan Enrollees with MHS Offered New Free Service

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Indiana families enrolled in the state’s Hoosier Healthwise and Healthy Indiana Plan healthcare plans through MHS can now consult an independent advisor to help them navigate through their family’s healthcare needs at no charge.

Mental Health America of Indiana (MHAI) now acts as a third-party client advocate – or ombudsman – for MHS plan members. In this role, MHAI will provide information, guidance and support for MHS plan members and help them resolve any concerns they may have with MHS, its services or network of primary care providers or the Medicaid system in general.

“Our goal with this new ombudsman program is to provide our members with free and easy access to a trusted, non-profit organization that will assist them with all their needs,” said MHS CEO Patrick Rooney.

“MHAI will help MHS members complete forms, help with health system navigation or any other assistance that they may need,” said Stephen C. McCaffrey, president and CEO of Mental Health America of Indiana. “MHAI will also investigate any complaints that may arise as an independent party for positive resolution. We look forward to beginning our partnership with MHS and its members.”

This program is a free service MHS plan members throughout Indiana may utilize. MHS members are not required to consult an ombudsman. MHS members who’d like to speak to an ombudsman regarding their family healthcare needs through the plan should call (877) 647-5326. Members can also call MHS Member Services directly to discuss any needs at (877) 647-4848.