Guides


CentAccount Common Questions

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Managed Health Services (MHS) gives members more ways to pay for their healthcare with our CentAccount rewards program. As an MHS member, you can earn rewards that will be applied to your CentAccount card by getting to know your doctor, and getting regular check-ups and exams. Members can use this card for copays at the doctor, as well as for prescriptions. They can also use this card to pay utilities, and at most grocery stores and pharmacies to buy health related items. For more help, you can call the CentAccount information line: 1-877-259-6959, or send us your questions through our Contact Us.

 

Who can get a CentAccount card? All MHS members are eligible for a CentAccount card.

Can members under 18 get a CentAccount card? Yes. The card will be issued to the parent or guardian of the child.  The card will be issued in the child’s name and sent to the child’s address.

When do I get my CentAccount card? You will get a CentAccount card after you complete at least one of the healthy choices/behaviors that can earn you a reward. The card will be mailed to your home, pre-loaded with the reward amount earned. HIP members will receive their card after six months following their first healthy choice.

Is my CentAccount card a credit card? No, your CentAccount card is not a credit card.

Do I need a pin number to use my CentAccount card? No, you can use it like a pre-paid gift card.

I’ve completed a healthy behavior to earn a CentAccount reward but I still have not received my card or the incentive amount. Should I be concerned? Rewards are applied to cards based on claims submitted by your provider. It could take up to four months to receive a reward.

Who do I call if I haven’t received a card / reward? If you have completed a healthy choice/behavior and would like to check the status of your card or reward, please call the MHS CentAccount information line at 1-877-259-6959.

How do I get a new card if it is lost or stolen? Please call the CentAccount information line at 1-877-259-6959 to report your lost or stolen card. The total charge for a replacement card is five dollars ($5) USD. This charge will be taken out of your CentAccount rewards. If you do not have enough of a balance, the charge will be taken out when a new reward is added.

Can I get more than one reward during one doctor visit? Yes! Please talk with your doctor about setting up an appointment that completes one or more of the healthy choices.

How often can I get a reward for seeing my doctor? Yearly check-ups and health screenings for children or adults must be in the following calendar year to get a second reward. For example, if you get a reward for a yearly check-up in 2013, you will get a reward for your first appointment in the year 2014.

How long will it take to have a reward put onto my card after I complete a healthy behavior? Rewards can take up to four months to appear on your CentAccount card.

Where can I use the CentAccount card? Your CentAccount card can be used at most grocery stores and pharmacies. It can also be used at CVS, Walmart, Babies“R”Us, and many other stores that accept prepaid debit cards.

Can I use my CentAccount card at an ATM? No. The CentAccount card will not work at an ATM.

Where can I purchase diapers with my CentAccount card? You can purchase diapers at Babies”R”Us and BabiesRUs.com.

Can I use my CentAccount card to help pay some of my utility bills?  Yes.  This includes your electric, gas, water and sewer bills.

 

Can I purchase over the counter medications with my CentAccount card? Over the counter medications are not on the federally approved list of items to purchase. However, you can use the card to purchase other health-related items like bandages and contact lens solution. Call the CentAccount information line at 1-877-259-6959 or visit mhsindiana.com/centaccount for a list of approved items.

How can I find out the balance on my card? Call the automated service line toll-free:  1-866-809-1091 to check your balance. You will need to have your card with you when you call. You can also call the CentAccount information line at 1-877-259-6959 for more info about the program.

Will my CentAccount card expire?

Yes. Your card can expire in three ways:

  1. One year from the date of your first reward.
  2. After 90 days of your last date of coverage with MHS.
  3. If the card is inactive (no additional rewards or transactions) for 12 months.
  4. If you do not activated your card within 60 days of receipt.

 

Download a PDF of this information from the Member Guides page.